Grand Slam Income Properties’ owner-clients demand an aggressive marketing effort, strict rental standards, quality maintenance, efficient accounting and effortless communication. Our residents demand a responsive company that takes reasonable steps to satisfy their needs during the term of the lease. Our goal is to satisfy both parties of the landlord/tenant relationship. We have been accomplishing this goal since inception by focusing on education, innovation, and communication. We know what it takes to make your investment a success and we are committed to following through until your property ownership goals are achieved.
As members of the prestigious National Association of Residential Property Managers we frequently attend educational seminars and industry specific forums in order to stay on the cutting edge of new tenant / landlord legislation and management techniques.
Frequently Asked Questions
- How do you evaluate/advertise your vacancies?
First, we evaluate the current market rents and vacancy rates in your specific neighborhood to determine a fair market value for your rental, as well as consider previous local experiences and amenities. We then determine what steps need to be taken to improve the property and attract quality tenants at the maximum possible rent.We will contact you and start the marketing process at the time we receive a 30 Day Notice to Vacate from your resident or a signed Property Management Agreement. If we can show the property while still occupied, we will put a sign on the property giving rental prospects 24 hours access to our website and showing hotline. Also, we create professional ads with digital photos to be used on free mediums like Craigslist, Zillow, Trulia, eBay Classifieds, and our Website, saving you approximately 35% on marketing costs. Other paid mediums such as Rentals.com and the Sacramento Bee are used when necessary. Finally, we constantly work with Relocation Companies and our Referral Network to minimize the vacancy period.
- How do you screen your prospective tenants?
The screening process starts from the very first phone interactions and formal showing of the property before an application is even submitted. Our rental application is designed to obtain complete information on potential tenants. We personally check everything from previous rental history, employment, credit history, and personal references. Our fair, but firm process is signed to identify the best tenant for your property, providing you with both peace of mind and income you can rely on.
- How do you handle rent collection/enforcement?
Rent is due on the first day of the month, and any rent paid after the fifth day of the month is subject to late fees. We post the “Three Day Notice to Pay or Quit” notice on the sixth. Under most circumstances, we are able to mail your check or electronically transfer funds to you by the 10th of every month. You will receive a monthly statement with copies of any bills documenting work conducted during that month. Also, a year end statement is sent with the 1099 for your tax professional.The last thing we want is an eviction, so we focus our efforts on the screening process to eliminate as many problems as possible. However, it can and does happen. In the event that an eviction becomes necessary, we work with the best eviction lawyers in the area that will get the job done quickly and effectively for a competitive rate that the owner is responsible for.
- Who pays for repairs on my vacant property?
After the move-out inspection, we will determine who is responsible to pay the bills to bring the property back to the condition it was in prior to the resident moving in. We are allowed by law to charge the resident’s deposit for rent, damages above normal wear and tear, and cleaning. Our aim is to be sure the resident is charged for items that are their responsibility. We want you to know that we consider this an important time in the management cycle, and we will protect your interest. Otherwise, normal wear and tear and the costs of normal maintenance will fall on the property owner.
- How do you handle repairs and general maintenance?
Our goal is to have a relationship with your tenants so minor repairs don’t turn into major damages. Non-Emergency repair requests can be submitted to our maintenance staff by calling the office during normal business hours or by submitting through our website system. Estimates are obtained and presented for approval for any repairs greater than $300. Also, our contractors are instructed to notify us of any negligence or abuse of the property noted during service calls.
Our 24 Hour Emergency Hotline reaches the On-Call Property Manager. We will talk with the resident to determine how to proceed according to severity. Many times we solve the problem over the phone or by simply calling one of our contractors that we have access to 24 hours a day. Smaller issues will likely be fixed by the On-Call Property Manager.
- Are you the least expensive company in town?
Probably not. It seems there is a new property management company starting out every day, trying to beat everyone else’s prices. Our management fees are very competitive, and we charge a fair fee for a tremendous service. For example, we believe that resident selection is very high on the list of priorities. A poor resident can cost you thousands of dollars. We are experienced and committed to get the best resident for you at a rent that will keep that resident. We guarantee our lease fee for 12 months. When ALL fees are considered, we are actually less expensive than most companies around.
- Why should I choose Grand Slam Income Properties?
We are experienced property managers that you can count on to help reach your real estate goals. The practices and procedures developed over the years obtain the best tenants, contractors, and results at the lowest possible cost. We are a family owned and operated company that will treat your investment as if it were our own.